And one of the best ways to find that last one is to ask the staff who do the job. Get to know your people and establish that whilst you are not trying to be their friend you will always be friendly and totally honest and build from there. A lot of people won't like you, and that's fine, you're not there to be liked. You're there to do a job. If you can't put aside the need to be liked then YOU need to reevaluate your position as a manager.
Absolutely, but this is not the Qantas way and hasn't been for a long time. From the outside looking in (over a decade and a half), it seems that all too frequently the Qantas management way has been to ignore and/or despise the staff, cultivate a few willing grovellers and treat the rest as the enemy who know nothing and should not be trusted. As many staff see management in the same light the whole thing becomes completely disfunctional.