An argument based on anecdotal evidence from an airline industry employee? Really?
Sort of similar to QANTAS management response... whilst it may not be a great example,
it is typical of the QANTAS response.
Ignore everyone's feedback because QANTAS management knows best.
Well guess what - the good ship QANTAS is midway through its capsize as a result of QANTAS management decisions and nobody is trying to save it (except frontline staff).
You can debate figures all you like - but the unhealthy QANTAS situation
rests squarely with the decisions QANTAS management has made. They are after all the "Captain of the ship".
The strategies they have implemented are not working. The market is showing this.
The only strategy QANTAS management have left is to blame everyone else. Even this isn't working.