With the arrogance of so-called frontline staff here who 'just get on with it', little wonder Qantas is nearly stuffed. If people here know so much, why aren't they in Head Office righting all the things that are wrong?
You really do not get it do you.
Virtually all the problems are CAUSED by these Head Office Managers, the Airline WILL be stuffed if all the frontline staff just give up and stop doing their jobs.