Ken,
In years of reading pprune i have never read a post, "The phones to the managers run red hot" that is so full of crap!
The absolute oopposite occurs, the front line staff just deal with it!
The airline industry and every one involved in it, not just airline staff, but ATC, safety officers, security etc, runs 24/7, managers run basically nine to five, 5 days a week, do the math, 40 hours a week, airline runs 148 hours a week!