Quite often when the sh!t hits the fans in 'out of hours' time, the phones from the workers to the managers run hot.
Actually Ken, when the sh!t hits the fan, I never contact any managers as that only slows down the process. I just liaise with my fellow workers and we all do our part to minimise disruption. Most of my peers do the same thing which is why management don't really know what's happening at Qantas as information only flows from the top down with no return feed from the "coalface".