Aviation is still in transition.
Many folks grew up with the era of (genuine) full service and still (subconciously) expect it. Even though they have paid a low price, they still think that this is not just a bus ride.
Further, they do not want to pay the airline to pay the airport to provide extra facilities in the heavy snow/rain/wind/pestilence that is visited upon the earth!
It is also an interesting time for EZY. I suggest that they have reached their objective as being very different from RYR as people now expect more from them. Don't bother quoting fares at me and that RYR might be more expensive than BA!
All UK airports are in a bind - do the job the way the customers expect? You won't get the customers because it costs money.
Happy Crimbo and my sympathies to the electrics staff and their families who have lost their xmas too.