I fly for a major competitor IT charter airline but have flown on more than one occasion with Monarch. I have always been
impressed by their operation and whilst they may appear to have
a rather 'stuffy'image they seem to treat their customers very well
indeed. Unlike some other airlines Monarch do not seem to want
to forget that the passenger should come first thus retaining customer loyalty and not forever chasing more cost-cutting measures which reduce the level of service.