easyJet shocking service at Gatwick!
I must express my disappointment and anger with easyJet regarding the manner in which they handled passengers at Gatwick today. The service failure was systematic and systemic and highlighted the total lack of client/customer care throughout all levels of their organisation. This must certainly reflect managements attitude towards stranded travellers, whether on December 24, or not. Gatwick airport staff, including poor flight notice boards and tannoy announcements failed to keep passengers correctly informed as well. I can only conclude that this was because of lack of input from easyJet. To the easyJet captain who stood up on the N Terminal balcony this morning and promised that every effort would be made to get us to our destinations, nice try. Unfortunately it turned out to be an empty promise!