You may be right Ida.
Ralph didn't intuitively `get' the airline industry.
He's a banker after all.
But aside from an early blip in backing down on some union issues - the one thing he had in his favour was that he garnered immense respect from the workforce.
One unusual thing about him - he has a photographic memory for names and faces.
It was quite astonishing to see him addressing people from all levels of the company that he'd only met once by name, when he met them again.