Bang on Sloppy Joe. Well said.
Here's a little reminiscence for you, from the early days of aviation.
I was a P3 on a B747 once.
We used to often do a flight then PY after it. We had to collect tickets for the PY sector. It was P2's responsibility, but on that particular day I was in early and the P2 asked me to help out by going up to the terminal ticketing desk where the PY tickets were to be collected from.
When I arrived there was a long queue. I had no time for that, and actually - nobody was being 'served'. So I went to the first oik behind the desk and waited to be acknowledged. After several minutes of studiously ignoring me and continuing to type, the battle axe looked up and said 'what'!?
I asked (nicely) for the PY tickets.
Get in the queue she said.
I don't have time I said. I have to get out to the aircraft.
That's your problem she said, you should have come in early, get to the back of the queue.
Harsh words were exchanged at this point which later resulted in me being called up to the FOMs office for a dressing down, and a lecture about how much more important the ticketing staff were than my attempts to facilitate an on time departure!
Lesson learned! So much for putting yourself out to get OTP. Why bother?
But here's the rub.
A decade later I was in a similar situation.
I was called on Reserve to PY someplace to replace another Captain (yes, I'd been promoted, in spite of my over enthusiasm).
When I got to the ticketing counter there was a queue. I joined it!
After 20 mins queuing I got to the top of the line. I asked for my PY tickets.
No tickets here they said, in a sneering tone.
Thank you I said, and walked away.
At that moment my phone rang.
Where are you? said the crewing guy.
I told him.
Go back and insist they find your ticket!, he said.
Very well said I. There's a queue. Give me 20 minutes.
But your flight leaves in 20 minutes, said he.
Well, said I....looks like I'll miss it then. How awful!
Five minutes later I had the tickets shoved into my paw by some abashed ticketing person, and i was whisked off to the gate.
Note the similarities in the two examples, and note the different outcomes.
Read and Learn.