I can't help but note how often they appear to be switching language. Being an ignorant Englishman and this only speaking assuredly non-technical French, how much extra distraction or workload is switching between languages causing?
I can't help but see a lot of Korean after the "speak English" command.
I know all of us worship at the One True Brief of our current employers, but that seems a fairly confused and perfunctory brief for a bloke on line training too.