One of the things that has always fascinated me is how much some ground/office staff
hate us - I don't mean dislike, I mean hate.
I don't know whether this comment is true or not, but if it is, then there is no surprise whatsoever.
The comment would be entirely "in character" for some.
I often wonder how my job can be so easy: After all, many passengers could apparently do my job better than I can, also all my managers, check-in and despatch and some pilots too.
Funny things is, when somebody hand me a bag full of their stomach contents, none of them are in sight? So it goes...