GO customer care?
A colleague of mine was booked on the 09.50 flight from Stansted to Glasgow last Friday (7th September).
He checked in as normal and waited for the flight to be called. Announcements that the flight would be delayed were made but no reasons were given. 40 minutes after the flight was due to leave he went to the desk and was told that there was a problem with one of the doors on the aircraft. GO staff wanted 16 volunteers to stay behind before the flight could take off.
As time went by, and businessmen realised that they couldn't make their various meetings, the magical number was reached and the flight took off 3 and a half hours late.
I can understand the safety aspect of this request but cannot understand GO's cavalier attitude that unless you drop out the plane won't go!!
As far as I am aware, no offers of compensation were made to anyone who missed this flight, nor was a replacement aircraft considered. It was a case of NO GO unless you GO.