Anyone who thinks that FFPs are balanced between carrier and pax does not understand how FFPs work!
All companies that run a customer loyalty programme - from the days of Green Shield Stamps to the electronic card at a supermaket (which are Green Shield Stamps
- knows that they can change it at will.
Fair? No.
Life? Yes.
Whether or not this particular pax overworked the FFP of Northwest, is difficult to know. What is known is that countless folks will try to do this.