"Three things matter to us. One is meeting our low costs, the other is ensuring that customers enjoy their experience and they want to come back for more; and the third is we've got really happy engaged people who are committed to our model. Now the 787 does all three things."
Right there is the problem my friend, an aluminium tube does not provide an enjoyable experience for the pax. As Branson (
) said years ago one aeroplane is much like the rest for a passenger, the EXPERIENCE for them is more about the staff interaction, website ease of use, on time ARRIVAL (no one cares about late departure if the arrival is on time). So if this man thinks the 787 will fix the highly flawed Jetstar experience for passengers then he has no clue.
Slightly off topic but still relates to the "group."