Careful V jet, you've got to cut through the spin wrt engagement.
Note every time Joyce or Wirth mention engagement, its said with the clarifying line "the engagement levels of our customer facing staff"
Note doesn't include pilots or engineers, who have a pretty good idea of what's going on in the joint.
http://www.qantas.com.au/infodetail/...essAGM2013.pdf
This exceptional result is a tribute to our people, who have committed themselves to
our transformation – and lifted Qantas to a new level.
Employee engagement is on the rise, and at record levels for customer facing staff