I called them twice yesterday. First call was to find out the progress of the application to be told it'll be another couple of weeks. I came off the phone to them had a think about things then called back to see if I could go down and collect it at the desk since they had the application anyway, the pleasant female at the other end of the phone told me it has been dispatched today(yesterday) not holding out much hope I was going to wait until next week then FedEx dropped it off today.