'Wingy' CASA & all it's hangeroners are simply an industry in which keeps people in jobs & makes money, they are not there to be helpful or efficient.
Govt bodies go out of their way to make sure inefficiencies are their main-staple reason as to why they are there other than jobs. Local councils are a prime Eg.
This is Australia one of the most inefficient and expensive countries in the western world rife with corruption!
Wmk2