On the note of CRM courses I was fortunate to be put through one which was a turning point not only in my professional life but personal too. If you want a quality CRM course try LMQ in Gatwick, I did the CRMI and I cannot tell you what specifically but I came out a different person heading in the right direction. It helped a "problem child" turn a corner so it can also help you steer in the right direction from the start.
Back on topic then.
Si