If Alan and senior management stopped;
A. Screwing customers
B. Screwing pilots, engineers and other staff
C. Screwing travel agents
D. Everyone else
And started providing;
A. World class product
B. happy staff
C. Reasonable use of FF points that they so heavily promote
D. What their once loyal customers wanted
...........then none of this would be an issue.
It is not that hard.
Maybe running the place at times is hard, but really, do these three things, look after the staff, they look after the customers, who ultimately look after the shareholders.
Ohh it might help if you stop leaving the cash cow with POS airframes and giving all the goodies to the LCC?
Ex loyal QF customer.