The new business practices being introduced by the CAA have
nothing whatsoever to do with so-called 'CAA Complaints Ltd'.
Those who attended AeroExpo will have experienced the pushy way that this bunch attempted to get people to sign their petition....
I refused and was promptly cornered by one of their number who had almost evangelical zeal. But I still refused to sign!
The CAA
is changing for the better and you will soon see much improved customer service, if you haven't already.