I suspect "granny DX" on triage would result in substantially increased flow rates and higher customer satisfaction. And certainly no kids giving any lip or causing a fuss.
I was plucked from the waiting room by said lady ginger nurse who had what I believe was a trainee doctor with her.
She basically went round the waiting room and plucked all the what I presumed niff naff and trivia out and got them done and dusted out of the door.
Similar to "granny" she seemed to have a nack with babys. The one 3 seats down for me was in due to not sleeping and crying for the last 2 hours. The ginger one scooped the mite up and started asking questions. She hadn't finished the questions and the wee one was fast asleep in her arms.
The only thing I would say about these ladys is the nurses squeeze. Of course it bloody hurts when you squeeze it that hard. It would hurt if there was nothing wrong with it. Do they train with a grip strengthener every night? Is there some sort of test that they have to be able to crack a walnut between fore finger and thumb?
Joking aside the lady in question for me was the perfect person to be dealing with a 11 year old lad who had trapped his thumb in a car door and left it for 4 hours. No nonsense, no faffing about, pleasant with a smile, took the piss a bit and got me out the door 30 mins after walking in.