411A, I have to disagree with you on this. Having flown all the majors over the years, I have found the flight crews, both cabin and cockpit to be friendly and professional. I have not flown as much recently as in the past, so maybe some attitudes have changed. I would guess that ones own personal attitude would have alot to do with what they perceive however.
As far as the employee causing a company to go into BK, I would disagree. Management has to be held to account for that. Just my opinion.