I sent my application for a new EASA licence because of a new additional rating on the 26th waited the time no payment was taken gave them a call to be told it was in the finance department. When the post arrived that day all the paperwork was sent back with a letter saying "SRG**** was missing please send stated form" yet in with the application they sent back the 'missing form' was in with the paper work with the caa received stamp on it.
HF2