Proviation are bad news - do not do business with them
I placed an order for an item for next day delivery with proviation. The item never arrived. I emailed them to enquire as to the location of the item and was advised that it was not in stock, even though the website offered next day delivery. My order was placed on the 17th October. Proviation promised by email to refund the charge for next delivery and deliver the item the following week once it was in stock. I think they were wrong to take money for an item and charge me for next day delivery when they did not even have the item in stock. I could have gone elsewhere and received the item in time! After emailing and calling the office with no response I emailed the Proviation on the 28th October to ask where my goods were, as still none had been received. In my email I told them that I expected delivery immediately or they should refund me the full amount charged. I managed to chat online with someone called [Name] who said that the money would be refunded. I advised them that it was unfortunate that they could not deliver as promised, as I intended to purchase 16 of the same unit ('butt kicker) £150.49 and they could have had a good size order from me, but now after the lack of service that I had received I was forced to go elsewhere. Later that same day I received a call from [Name], he did not apologise, he was only interested in gaining the order for additional 16 units that I required. I told him to refund my money immediately. He confirmed that the money would be refunded. Following the call I sent an email on the 1st November to advise the orders department that both [Name] and [Name] had agreed to a refund. I received a reply the same day advising that my order had been cancelled and that a refund could take up to 7-10 days to show in my account. I knew that this was waffle as I have made and received refunds on debit cards previously and they do not take this long. However I decided to be patient and give Proviation the benefit of the doubt. Now it is November 12th and no monies have been received. They still do not answer the telephone. I have called them since and no answer. I even have [Name]'s mobile number but he never answers his phone when I call. Avoid this company at all costs. They do not respect or appreciate their customers. They do not the first thing about customer service. They are keen to take your money, don't' be fooled by their website and hand them any of your hard earned cash!