That department is just wrapped in red tape and manned by clowns adhering to stupid guidelines. Tried to get a licence reprint and left the expiry date of my credit card off the application. I was then told to resubmit. I then emailed an called and gave it to them, upon they said I had to completely resubmit again no matter what. Absolute joke.
On a side note, I just updated my FAA licence details (new address) and had the new plastic licence sent to my door, all done via an online portal, no stupid paper forms, and all for the measly cost of $2 US. How the hell can CASA charge $25 for paper mailed within Australia!!!!!! Knobs!