If a High Court judge can publicly criticise MOL for lying to a Govt minister, why should an employee rely on a verbal assurance ?
Well Pilot had a previous grievance and met MOL, relying on what has been already stated and not questioned by his side.
Clearly it had been resolved, assume he wouldn't have been still there if still unhappy with result and MOL wrote to him so it would suggest no bad feeling on his part.
No reason for CEO to have written to him and said it if was never going to happen..........don't write anything at all if planning to do nothing.