Can you honestly expect me to believe that Person 1 in CLARC cannot either:
1/. Look it up on their own computer, or;
2/. send an e-mail to person 2 in CLARC who CAN look it up; or
3/. lean over the partition to Person 2 and f
kn' ASK?
And who would complain bitterly when they did you a favour and inadvertently used the wrong details? Imagine if they didn't actually have an ARN and the wrong details were used? The lawyers would have a field day.