Originally Posted by
mixture
Nope, and sounds like a pretty nasty area of configuration.
PSS are normally fairly good.....especially if you call them at the right time of day where Redmond answers the phone.
Just my luck - I called them at midday and was given an 8hr callback SLA.....and nobody rang. I'm just in the middle of call number 2 and after giving them an earful it appears I might have to wait another 8 hours!