Maybe this additional info might help to quell the dispute and further some understanding...
In 1998, Canada stupidly decided that it would outsource the In-Services-Support (ISS) for the Cormorant and also, that the OEM AgustaWestland (then-EHI) would be prohibited from bidding on the ISS contract (because it would have an advantage over other bidders).
To make a long story short, the lowest cost bidder was selected to provide the Cormorant ISS. This bidder (still in charge of Cormorant ISS btw) did not/has not committed a penny to the maintenance of an in-country inventory of Cormorant spares. Additionally, the ISS contractor selected by Canada was not the design authority (DA) for the 101 and, as anyone can imagine, had no authority or ability to make maintenance or support procedure changes without referring same back to the OEM for approval (a very time-consuming process).
The made-in-Canada Cormorant support calamity is why Canada has ever since (including for the Cyclone) demanded that the OEM (not a third party) be in charge of ISS.