armchair critics
I really wonder how many of the armchair critics, who are so strident about the fire crew actions, have ever been in a high stress chaotic situation where they had to save their own life and/or save others?
If they had, and perhaps more than once, they would understand how quickly a situation like that can turn to crap and have a bad ending.
This type of stuff is usually dished up by people with no real experience of anything remotely like the incident they are ranting about.