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Purser/CSM interview tips
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23rd March 2003 | 11:19
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flapsforty
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Rocket, perhaps try and get the training department of your prospective employer on the phone. Find out which management techniques are flavour of the month with them, and read up on those.
Criteria based interviewing is used by many airlines nowadays for any on-board position needing management skills. There is a lot of reading material about this, try your local library. Basically the idea is that you are able to back up your own claims of skills you posess by giving examples of what you have done in the past.
eg. You say you are good with angry people, give a (fictional) example of a situation and how you solved it.
You think you are a good leader, think of situations in the past where this was born out.
Generally, in my experience it is helpful to write down in advance any possible question you can think of yourself and to formulate answers to them. If you have done this before the interview, it saves you frantically having to think of stuff while you are faced by the people grilling you, and leaves you with enough mental space to asess their reactions to your words and react accordingly.
Sorry if I'm trying to teach granny to suck eggs here.
Good luck!
flapsforty
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