My feeling is that automation relieves the work load but leads to complacency, & lack of attention especially if you are doing routine tasks.
A lot of software is not user friendly then throw in the ergonomics !!
Everything fails at some time either terminally or for a short time, a incorrect press of a button, hitting 2 at once can produce untold results that are all most unrepeatable.
The whole thing is a sad day for both the families & crew, which will impact their lives forever.