I think everything has pretty much been said but my concluding thoughts on this week's fiasco is such.
I remain convinced the owners needed a radical change of direction to create a sustainable future and any decision was likely to have been met with disappointment. So, no major surprises in that this week and there is a chance their plan could work.
BUT
The way this whole thing has been handled has been horrendous. Take away the merits of the decision, there has been little in the way of explanation; the way the airlines and passengers have been treated mean the decision is almost irreversible; all the publicity was made by everyone else before the airport got their act together; the damage done to the confidence of KLM and its passengers remains to be seen and throughout all this, we're barely any wiser as to what the master plan is, despite the articles today.
An operational and
PR balls up of the highest order!!