Perhaps I made the mistake of (honestly) stating that I had come across this thread on PPRuNe
No. You made the mistake of pointing out their failings.
I made the mistake of refusing to remove my review. Then refusing their bribe to remove my review. It disappeared within moments of telling Nick that he earned it fair and square. It was reinstated after I proved to TP that I was a genuine customer, though... and reported to TP some of their dishonest business practices, including removal of reviews, bribery, claiming a 5* TP status on their website (although that's now finally been addressed) and quoted the email in which he called TP a bunch of dishonest crooks.
I did suggest to Nick, not to take me for a mug and think that I'm a soft-touch. I guess that as usual, he just put his fingers in his ears and hoped the problem would vanish. Oooops !
Between 19:18 and 19:44 this evening I received one email
If true to form, that will have been soon after posting your TP review (or your post here), right?
I think some honest mistakes have been made here.
Yep. You sent Bloviation money. That was an honest mistake. I bet you'll never do that again, eh?
We get things wrong
But, if this thread and the TP reviews are anything to go by, in nearly two years, still haven't learned to get things right - like actually stocking what they claim they stock and shipping the goods for which customers have paid in good faith.
but I’d expect to be given a chance to make it up
There's that "poor me" again. Anyone would think that we simply place an order and if it doesn't arrive within the hour, start kicking up a fuss. No. Every single one of Bloviation's disgruntled customers have wasted their time trying to get through their brick-wall of ignorance. I think in every case, he was given a chance to make it up and get it right. Bleating about bad reviews and begging for a chance is insulting in the extreme.
and prove to be a company which is serious about service.
Service?
Lip-service is the only service I see them being serious about.
I’d rather we avoid negative feedback as much as possible.
Then ship the products as advertised and quit with the drop-shipping arrangements, cheapskate! Deleting reviews doesn't avoid negative feedback. It just hides it temporarily - until those out of pocket find somewhere else to post where Bloviation cannot simply flag reviews and have them removed.
I hope you can see we’re being honest
Strangely. I can't. No. You see, I've heard it all before first hand and seen countless others reporting the same claptrap.
and I hope I can turn this around. I appreciate it may be too late, but I hope there is some room to budge based on my sincerity.
Yep. As sincere as a snake-oil salesman in a pin-striped suit.
If they devoted a fraction of the time that they spend on damage limitation exercises blocking honest reviews on Trustpilot or posting drivel on forums that try to highlight their lack of service; and spent the time communicating with their customers they might find it pays in the long run.
I told him almost exactly that nearly a year ago. Nearly word-for-word and offered to put him in touch with one of my clients - the CEO of a business specialising in Internet presence. His response - "I have a business consultant". To which I replied, "He's either not worth his salt, or you're not paying attention to what he says."
I'm reasonably sure that other victims have said much the same, too.
Paul..