Engineers you say. What engineers? They are generally blokes who have had a couple of weeks of specific training and let loose. Many years ago, shortly after leaving the Royal Signals, I worked for a while for GPO Telephones, at a couple of exchanges in the Manchester area. I seem to remember my rank/grade was something like T2A and I came equipped with years of formal training, C& G certificates etc. I believe my grade was one below Technical Officer (TO). Anyway, a few years ago when BT began rolling out a trial for a 64Kbs home service, they piloted it in 2 areas; Leeds and Basingstoke. So I signed up for it and got nowhere. The best I ever got was 9.6Kbs (in theory). Years laterI tried to get whatever the next iteration was and that was equally a failure. Worse, I arrived home to find the BT oik had dismantled my outside junction box and left it dangling in the breeze, looking like it had been bombed! I got nowhere with the standard complaints route, so I wrote to the then Chairman, enclosing photos of the mess and a reference to my web site where I had published my complaint/photos etc. I received not only a nice grovelling letter from the boss and a visit from a technician to put right the damage done etc. I also had a call from a nice bloke in a call centre in the Shetlands. At the end of a good conversation, he arranged to send me a couple of hundred quid as a "sorry" from BT. When the technician came to fix the previous moron's efforts, we had some interesting discussions and, to be fair, he tried absolutely everything to get a decent broadband service sorted out but he had to admit defeat in the end. He knew that the cabinet at the end of my road was full up and I had the worst pair in the whole cabinet. He drove to the exchange to see if he could manage to swap a couple of pairs around to get me a service but had to give up. At least he tried! Eventually, the cabinet was replaced and fibre run out to it. I subscribed to Infinity and, when tested after installation, I had 100Mbs speeds! That, of course, didn't last too long but I was nevertheless getting in excess of 32Mbs. Now, it can vary between 32Mbs and 4Mbs but it is still a lot better than 9.6Kbs! While the last bloke was installing the kit, I asked him about the technicians and their experience/training etc and that was when I learned how they (generally) have sod all previous experience and no qualifications that I would recognise. Aah! The joys and benefits of privatisation!