Just email the Ian Livingstone email address posted earlier with a suitable rant.
That email address has _never_ been Ian Livingstone's, but is just a forward to the "executive complaints" team (i.e. the "let's make the customer think the CEO IS actually better than useless team) and they've got suitable experts to sort the issue without resorting to the under-trained monkeys.
FYI, the BT Homehub (and Businesshub) is rubbish, and can readily be replaced with better kit, but the Openreach white modem is a great piece of kit.
Originally Posted by
pax britanica
My infinity is fine too but there are some things to be wary of.
1 It is not really reliable enough for TV compared to say Sky, by this I mean that while I get 75Mbs on my LAB connected PC my wife's WIFI connected PC never gets more than 25 and that can be very variable.
Please be aware that the performance of your wifi in the house is NOT an indicator of the performance of the broadband connection. Chances are that you have issues or non-optimised environmentals for your wifi which is causing your specific issues. FYI Infinity is perfectly suitable for streaming my Netflix in HD.