hundredpercentplease
If you do work for easyJet perhaps you could consider the following:-
EZY6918 25th Oct Basel to EDI. Aircraft arrives Basel 30 minutes late. Gate staff start people queueing before aircraft on stand. The passengers did not start it, the gate agents did. Maybe to get flight turned round quicker, understandably. Did I hear the Captain say reason for delay was ground handling at EDI before departure ? Anyway, we board. Because we're late we have to take another 30 minute delay awaiting a slot. Depart 1 hour late.
Arrive EDI. No groundstaff. We wait onboard 15 minutes for ground staff to bother to show up. Menzies on steps, so Menzies handling ? So why don't you get a handler who is prepared to meet aircraft on arrival ? Remember the aircraft was late out of EDI to begin with. Or with-hold payment ? On EDI thread another says it's an 'Edinburgh thing'. Then into UKBA. Too small for purpose, too few staff even though all desks staffed, too long a queue. Bad experience for our foreign visitors, and me. BTW, your aircraft is now running 1 hour 15 minutes late at least due the compounding of 3 delays. An unsatisfactory arrival experience, which is what one remembers rather than the satisfactory flight itself.
So, get EDI handing sorted out, avoid missing slots, avoid 'making up time' enroute thus flying at a more expensive Cost Index and burning your profit, and avoid having your Captain PA that he is embarrassed. Over to you ?