Hotel Tango
100% spot on, and I think most of us know that now. I often wonder if this trend will ever be reversed, or will just get worse?
I think it has to get worse before it get's better. Why? because it is not yet bad enough.
One classic example is Continental in the USA. Read Gordon Bethune's From Worst to First.
Generally speaking, humans have to get to a VERY low ebb before they make things better. The two catalysts are usually money and/or death. In the airline world, death is very expensive.