Have Ryanair's customers finally snapped? ? Telegraph Blogs
Ironically, if Ryanair really is being sincere, and really does mean to change its approach to customers, it's an admission that something has gone wrong. And it could take some time to put things right...........
Whether Ryanair really is turning over a new leaf is yet to be seen. Being obnoxious has worked a treat for years to reinforce the core message of being cheap.
But if Ryanair's customers have got bored and are beginning to head elsewhere, simply being nice may not be enough to win them back.