Hi Dude : Yep, get that but the 5% you refer to is more like 15% + but that is not the issue. The issue is that people don't know what the service is costing.
Your reference to the car inspection. You know what the garage has charged and then you can decide on whether it was value for money. You wouldn't use an agent to get your car serviced, you go direct to the garage. The garage is the performing party in this example. Much as the airline is the performing party on a charter.
My whole point is that operators and end clients should know what the broker is charging for his/her service. The broker should not fear this. This is adding integrity to the profession and raising the entry requirements and standards by way of professional qualification and approvals. Everyone wins......except the dodgy broker.
FNPL