3 BT Customer service in India is worse than useless - find an email address for executive level complaints-they have usually helped me.
Finally good luck its not a bad product when it gets going but BTs support is pretty poor
Oh boy, is it ever. 18 months ago I had a major blow up with BT, tried CS but couldn't understand a bloody word they were saying, they spoke very quickly and it was oviously from a pre-determined script. To cut a long and boring story short I 'demanded the right' to speak to a UK based operative to help me sort out the problem. A lady with an Irish accent called me and apologised for the problems and told me that all of BT's CS work was coming back to the UK within 12 months.....
LIE NUMBER 1
Last week I needed assistance again from BT. Called the CS centre and it sounded like they have now moved to Indonesia/Malaysia, certainly not India but equally certainly not the UK. They promised to call me back that night between 7 and 8pm, I'm still waiting for the call!...........
LIE NUMBER 2
Add my experiences to those of friends and family and the bottom line is that BT will lie through their teeth to you via phone and e-mail.
