They clearly lack BOAC's knowledge of the technology
- totally un-warranted flattery! More like knowledge of "BT's ways".
Good advice from AO - the address for the new CEO is
[email protected] - as yet untried in answering complaints, but the 'outgone' Ian Livingston who was quite outstanding in that respect is thought to be monitoring all such complaints until the end of the month. Might be worth copying your email to him at
[email protected]
Don't give up! BTOR are a shambles. No1 son moved to the Borders a year ago and had a line fault (voice/dialling). Lots of nice chats with morons in Asia and 17 visits from engineers, each one reporting it was an exchange fault and the next one coming to investigate a house fault. Remember they are being 'trusted' to implement our UK broadband plan too............................