BT Infinitely Useless
Having been a relatively happy PlusNet customer over the years, I foolishly decided last month to upgrade to BT Infinity plus their TV package (we were fed up of paying Sky's increasingly silly fees). Yes, I know I am still indirectly subsidising Britain's grossly overpaid footballers....
The original engineer's appointment was on October 4th. Not only did they fail to make the broadband work (and therefore the TV install never started), but they have managed to cut off the PlusNet ADSL connection.
Two other engineers' visits have failed to solve the problem. What really amazes me is that BT cannot explain what the outstanding issue is. I have been assured that hub and router (both of which have been test replaced) are working satisfactorily. They clearly lack BOAC's knowledge of the technology.
So, if you are thinking of migrating to BT Infinity, go and take a cold shower, or open a cold beer, or both!