Paid to fly with Alitalia once .................cost £500 in total for 2 of us.
They messed up and overbooked return so we got bumped so got €600 in vouchers, business class return to LHR with another airline, use that up for return flights to Rome and then another flight within Europe that they messed up and ended up spending night in hotel at their expense in Milan because connection missed.
Reckon they lost £1500 on the booking at least.