New BT email login problems
Be aware there seems to be a MAJOR problem with this changeover. I was moved to the new login about 3 weeks ago. It would not accept my login ID or password, The so called help desk said it was my computer at fault and tried to get me to pay for a support contract. I refused as am a retired computer expert of 40 years and knew there was no problem. After over 2 hours with numerous attempts by BT to change my password with exactly the same problem, I gave up on them and went back to an old BT ID I had before I brought broadband and this allowed me in to change and reuse my password. This worked OK but intermittently fails, ( no I did not mistype it as I had it stored on firefox.
The following week my daughters was changed and guess what exactly the same problem, she did not have a BT ID other than her email address and again the Help Desk used the excuse it's your computer and yet again requested access to her computer, again refused and after being passed to various support they eventually corrected the problem. When I told them this must be quite a common problem with the change over, their response was no we have not had this problem before.
Today my mothers laptop changed to the new login screen and EXACTLY the same problem, again they blamed the computer, which happened to be a MAC, again I refused to grant them access and after 1 hr and being passed to further support desks they fixed the problem at their end but again said this is unique and not heard of the problem before. Which is an obvious lie.
Anyone else had this problem or am I just very very unlucky.