Mere pax here, or dare I say customer. Reading this thread only leads me to the conclusion that this issue is destined for stalemate. I have no problem in paying a fair price based on the cost to reprint boarding passes or to make amendments to my booking. What I object to are the comments by the usual suspects on this forum that put forward the belief that charging exhorbitant fees for any non-compliance to RYR's rules is something to crow about as if it good business practice.
RYR provide, like all airlines, a service. Their future will stand or fall, as all businesses, on the fundamental principle of service and that the Customer is King.
I have used RYR over the years but avoid them now whenever I can as the competition provide a superior product. I want to be treated fairly and respected as a customer. The board of RYR need to remember who is paying their salaries.