I was deeply moved when I read this. I had a colleague in Australia who once was a CSA in a small airport in Albury. A senior management guy from quantas helped him to get his cpl.
The same article in outlook points on the impact on jet & spicejet as well. Mark Watkins says spicejet will have the bloodiest nose. ...
Seems media is following indian aviation more than before. There are few interesting articles in CEO India (September edition) about Mittu and in "Cruising Heights" there's an article by jitender bhargava about his forthcoming book on Air India.
Regards