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I don't see why people "forget" or "can't" print out boarding passes, its not rocket science and not the hardest thing to do. There is no excuses for not having them and its made crystal clear when booking that it needs to be done. If the majority of passengers can follow rules why can't everybody. You don't leave your house without a passport (some fools do) but its fine for some passengers to leave without there boarding card.
You are of course correct. But people make mistakes. And what matters is how you deal with them. The RYR approach appears to be one of total intolerance. This makes RYR to lack a soul or heart. It also leaves a poor taste in the passengers' mouths and results in profits warnings.
But there's total intolerance if you forget your passport as well. It's generally more expensive and takes a lot longer to get a passport reissued but yet it doesn't seem to get people's backs up half as much!