A change in heart has to come from the heart. It can not be purchased. Sending a memo your sub-contractors "Be
nice to the idiots (MOL's word, not mine)" won't do much either. Nothing short of replacing the entire feral, venomous management and their current policies will do much good. Unfortunately, these are the things that have made the company as strong as it is. I'll suggest that RYR have now reached the summit of their mountain - which is just a pimple in the range of mountains that represents the air-travel market. To progress, they will first have to descend from their pimple and then find a bigger hill to climb - without going bust in the process. How will you know they are going in the right direction? When people feel sorry for RYR. And that might take years - if ever.